
More Than Just Optimisation
Operations | Implementation | Digital Platforms
PROBLEM
A large national Private Hospital provider looked to implement an efficient and effective shared services function across all hospitals to achieve optimised processes that leverage economies of scale, deliver consistent performance by improving quality and reducing inaccuracies, minimise turnaround time to reduce working capital requirements, and eliminate inefficiencies through complete and accurate documentation and records.
SOLUTION
We coordinated the implementation of Robotic Process Automation (RPA) and Optical Character Recognition (OCR) to automate governance simplify business processes.
- Tech Implementation Management
- Change Management & Readiness Support
- eLearning content creation
RESULT
- 50% reduction in workload.
- The simpler tasks are now completed by the bot freeing up capacity for the people to focus on more complex tasks and value-added tasks like forecasting & planning.