TOGA Group: Bondi Adina Carpark

Consulting: CX


Toga Group were considering the installation of new parking technology at their mixed-use Bondi Beach site which included apartments, a shopping centre and a hotel. They engaged Disrupt to identify cost effective options to drive incremental revenue and improve tenant and customer experience.


• Site / area analysis and review of current parking technology setup
• Review of carpark layout, swept paths and wayfinding
• User profile analysis
• Journey mapping for each user type
• Analysis of data including car park space utilisation, turnover and revenue leakage
• Cost / benefit analysis of potential solutions

Project Outcome

Creation of a detailed report providing:
1) Site and user experience analysis
2) Feasibility and cost benefit analysis of various options
3) Recommendations
4) Future considerations